visitorPrivacy Policy

This page describes what we collect when you use visitor and how we keep that data protected. We at visitor take your privacy seriously. When you register an account, deposit funds, or place bets on Liga 1 and Piala AFF football, play live-dealer tables like roulette and baccarat, or spin slot games like Aviator and Sweet Bonanza, you share personal information with us. This policy explains what we do with that information and your rights regarding it.

Our commitment is straightforward: we collect only the data necessary to operate your visitor account, process your deposits and withdrawals through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet), verify your identity for regulatory compliance, and deliver customer support. We do not sell your data to third parties or use it for marketing purposes you have not consented to.

If you have questions about how visitor handles your information or wish to exercise your privacy rights, contact our support team through your account dashboard or the contact details at the end of this policy.

What We Collect & Why

Account Registration Data

When you create a visitor account, we collect your email address, chosen password, full name, date of birth, phone number, and residential address. We use this information to verify your identity, comply with anti-money-laundering regulations, and communicate with you about your account. Your email is also your account recovery mechanism; keeping it current is your responsibility.

Identity & KYC Documentation

Before your first withdrawal from visitor, we require Know Your Customer (KYC) verification. You upload a photograph of your valid ID document (passport, national ID, or driver's license). We store this document securely and use it only to verify your identity and comply with legal obligations. Our verification team processes these documents within one business day. After verification is complete, we retain the document in a secure archive for regulatory record-keeping.

Payment & Transaction Data

We collect information about every deposit and withdrawal you make on visitor. This includes the date, amount, payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank details), and transaction status. We store this data to reconcile your account, process refunds if needed, and detect fraudulent activity. Your payment details are encrypted and never visible to our staff in plain text.

Third-party Processors: We use payment processors to handle your mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers. These processors may be located outside your jurisdiction and are subject to their own privacy policies. We require them to protect your data to the same standard we do.

Gaming Activity & Betting Records

We record all your activity on visitor — bets placed on Liga 1, Piala AFF, and other football markets; live-dealer game sessions; slot game play; and esports betting. We collect this data to calculate your weekly cashback, manage your loyalty tier, detect problem play patterns, and respond to disputes. Your gaming history is visible in your account dashboard and can be downloaded for your records.

Device & Behavioral Data

When you access visitor, we log your IP address, device type, browser version, and approximate geographic location (based on IP). We use this information to detect unauthorized access, prevent fraud, and improve our platform performance. We do not use this data for targeted advertising or behavioral profiling.

Cookies & Tracking

We use cookies to keep you logged into your visitor account and remember your preferences (language, theme, game history). These are session-based and first-party cookies — they do not track you across other websites. We do not use third-party tracking or retargeting cookies. Your browser settings allow you to disable cookies; disabling them may affect your ability to use visitor.

Account data
Email, name, phone, address. Used for account recovery, KYC, and account communications.
Identity documents
ID photos for KYC verification. Stored securely and retained for regulatory compliance.
Payment information
Transaction dates, amounts, payment methods. Encrypted and used for reconciliation and fraud detection.
Gaming records
Bets, game sessions, loyalty tier data. Visible to you and used for rewards calculation and support.
Device data
IP address, device type, location. Used for security and fraud prevention.

Your Rights & Our Commitments

Data Retention

We retain your account data for as long as your visitor account is active and for a reasonable period afterward to comply with legal obligations. Transaction records are kept for at least seven years as required by financial regulations. If you request account closure, we will delete your personal data subject to legal retention requirements. Identity documents and KYC records are retained for regulatory archive purposes.

Access & Portability

You have the right to access all personal data we hold about you. Log into your visitor account and navigate to Account Settings or Privacy to download your data. Your information is provided in a portable format. If you wish to obtain data we hold but cannot access through your dashboard, contact our support team.

Correction & Deletion

You can update your account information (name, email, phone, address) at any time through Account Settings on visitor. If you believe we hold incorrect data, contact our support team and we will investigate. You have the right to request deletion of your personal data; however, we may retain information as required by law or to maintain account integrity and prevent fraud.

Jurisdiction & Cross-Border Data

We at visitor may store your data on servers located outside your jurisdiction. By using our platform, you consent to your data being processed outside your country of residence, subject to standard security practices. We ensure that any international data transfers comply with applicable privacy laws. If you do not consent to cross-border processing, do not use visitor.

Security Measures

We encrypt all data in transit (HTTPS) and at rest. Your password is hashed and salted; we cannot see it. Access to your personal data is restricted to visitor staff who need it to provide support or comply with legal obligations. We conduct regular security audits and respond to data breach incidents according to legal requirements. While no system is entirely secure, we maintain industry-standard protections.

Third Parties & Disclosure

We do not sell your data to advertisers or data brokers. We share your information only with: payment processors (to process deposits and withdrawals through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and banks), legal authorities (if required by law or court order), and service providers who assist with data storage and security (under strict confidentiality agreements). We may disclose aggregated, anonymized data for analytics purposes.

Cookies & Analytics

Our visitor platform uses first-party cookies only. These allow you to remain logged in and remember your preferences. We do not use Google Analytics or third-party tracking. Our server logs (IP, device, approximate location) are retained for 90 days and used for security and performance optimization only.

Children's Privacy

visitor is not intended for users under the age of majority in their jurisdiction. We do not knowingly collect data from minors. If we become aware that a minor has registered an account, we will delete that account and all associated data immediately.

  • 1
    Contact us about privacySupport

    Use the live chat or email in your visitor account dashboard. Our support team responds to privacy inquiries within one business day.

  • 2
    Request your dataAccess

    Go to Account Settings and select Privacy or Download My Data. You will receive a file containing all personal information we hold about you.

  • 3
    Update your informationCorrection

    You can change your name, email, phone, and address through Account Settings at any time. Changes take effect immediately.

  • 4
    Request account deletionClosure

    Contact our support team through your visitor account dashboard. We will close your account and delete personal data subject to legal retention requirements.

Policy Updates

We may update this privacy policy to reflect changes in our practices or legal requirements. We will notify you of material changes by email or through a prominent notice on visitor. Your continued use of the platform after such notice constitutes acceptance of the updated policy. This policy was last updated in the date shown at the footer of this page.

Contact & Legal Compliance

If you have privacy concerns or wish to exercise your rights, reach out through your visitor account dashboard or contact our support team. Our multilingual staff respond to privacy requests in English within one business day. We comply with applicable privacy laws in all jurisdictions where visitor operates. Users are responsible for verifying that access and use of visitor comply with their own jurisdiction's law.

Your privacy matters to us. We collect data only to serve you better — to process your deposits and withdrawals, verify your identity, calculate your weekly cashback on your football bets and slot games, and prevent fraud. We do not sell, rent, or trade your information. By using visitor, you acknowledge that you have read and understood this privacy policy.

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