visitorTerms of Use

We at visitor set out these terms to define the conditions under which you access and use our platform. By creating an account and playing on visitor, you agree to these terms. Our service is available only where local law permits, and you are responsible for verifying compliance with your jurisdiction's requirements.

These terms cover account registration, deposits and withdrawals, bonus eligibility, dispute resolution, and the relationship between you and visitor. They apply to all users accessing our platform from any device, whether you are betting on Liga 1 in Jakarta, playing roulette from Surabaya, or spinning Aviator from Bandung.

We keep these terms clear and accessible. If you have questions about any clause, our multilingual support team responds to inquiries during business hours through your account dashboard.

Account Opening & Eligibility on visitor

When you join visitor, we require you to provide accurate personal information during registration. You must be of legal age in your jurisdiction and legally able to enter into binding agreements. We do not knowingly accept accounts from users where local law prohibits online wagering.

Your visitor account is personal and non-transferable. You are responsible for all activity on your account. If you suspect unauthorized access, change your password immediately and contact our support team. We monitor accounts for suspicious activity and may suspend your account pending investigation if we detect fraud or rule violations.

Account Verification & KYC

Before your first withdrawal, we require Know Your Customer (KYC) verification. This involves uploading a clear photo of your ID document — passport, national ID, or driver's license — through your Account Security page. We verify documents within one business day. Verification protects both your account and our platform from fraud. We keep your documents secure according to our Privacy policy

We reserve the right to request additional documents or information at any time to comply with legal requirements or verify account legitimacy. Failure to provide requested documents may result in account suspension until verification is complete.

Deposits, Withdrawals & Payment Methods

We support deposits and withdrawals through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet). When you deposit funds, money transfers from your payment method to your visitor account balance. You can then use this balance to play any game type on our platform — football betting on Liga 1 and Piala AFF, live-dealer tables, slots, or esports.

Your visitor account balance is held in trust and is your property. Withdrawal requests are processed subject to account verification and standard processing windows. Once you request a withdrawal, funds transfer to your chosen payment method according to that method's processing timeline. We do not guarantee specific withdrawal times, but we process verified requests without unnecessary delay.

If a withdrawal fails due to incorrect payment details, contact our support team to update your information and resubmit. We do not charge fees for deposits or withdrawals, but your payment provider may apply their own fees.

Bonus Terms & Eligibility

Our welcome offer applies to new visitor accounts that meet eligibility criteria. We describe bonus terms clearly in your Promotions section, including any wagering requirements or game restrictions. Bonuses are credited after your first deposit and subject to terms and conditions. You are responsible for reviewing and understanding these terms before claiming a bonus.

Our weekly cashback is calculated automatically based on your loyalty tier. All gaming activity across all game types counts equally toward cashback calculation. Cashback is credited every Monday morning to all eligible accounts. Referral bonuses are credited when your invited friends deposit and meet stated requirements.

We reserve the right to modify bonus terms with advance notice. Existing bonuses already credited remain valid under the terms under which they were issued.

Welcome offer

Available to new visitor accounts after first deposit. Subject to eligibility criteria and terms stated in Promotions.

Weekly cashback

Calculated on total gaming wagers across all games. Credited Monday morning. Tier-dependent rate.

Referral bonus

Earned when invited friends deposit. Both referrer and referee receive bonus. Subject to deposit minimums.

Tier progression

Automatic. Higher tiers unlock better cashback rates. Tier resets weekly. Referral activity counts toward tier.

Our visitor Policies & User Responsibilities

Prohibited Activity on visitor

You agree not to use your visitor account for unlawful purposes. Prohibited activity includes money laundering, fraud, underage gambling, account sharing, bonus abuse, or any activity that violates your jurisdiction's law. We monitor accounts for prohibited activity and reserve the right to suspend or terminate accounts that violate these terms.

Game Rules & House Edge

Each game category on visitor — football betting, live-dealer tables, slots, and esports — operates under distinct rules. Football betting rules depend on the market and competition. Live-dealer games follow standard casino rules (e.g., roulette, baccarat). Slots operate with declared return-to-player percentages. Esports betting follows league and match rules.

All games have a mathematical advantage favoring the operator (house edge). This is standard practice in gaming. You should understand the rules and odds of any game before wagering. Detailed game rules are available through each game's help or info section on visitor.

Dispute Resolution & Complaints

If you have a complaint about your visitor account, a game outcome, or our service, contact our support team through your account dashboard. We respond to live chat inquiries during business hours and email inquiries within one business day. We investigate complaints fairly and inform you of our findings.

If you remain unsatisfied after our investigation, you may escalate your complaint to our management team. We aim to resolve disputes amicably. Our support team will guide you through the escalation process.

Limitation of Liability

We provide visitor "as is" without warranties of any kind. We are not liable for indirect, incidental, or consequential damages arising from your use of our platform. Our total liability to you for any claim is limited to the amount of your account balance at the time the claim arises. This limitation applies to all claims, whether based on warranty, contract, tort, or any other legal theory.

Termination & Account Closure

You may close your visitor account anytime through your Account Security settings. Upon closure, your account balance is available for withdrawal (subject to verification). We may suspend or terminate your account if you violate these terms, engage in prohibited activity, or if required by law.

If your account is terminated due to rule violations, we may forfeit any bonus or promotional balance. Your real-money balance remains your property and is available for withdrawal subject to verification and applicable legal holds.

Changes to These Terms

We may update these terms periodically. Material changes are communicated to you via email or account notification. Continued use of visitor after changes take effect constitutes your acceptance of the updated terms. We encourage you to review these terms regularly.

For the most current version of our terms, visit this page directly. If you have questions about these terms or our policies, contact our support team or review our Legal notice and Privacy policy for additional details.